At Lewisham Flowers, delivering premium fresh flowers to our valued customers is at the heart of what we do. As a trusted local florist dedicated to the Lewisham community, we take immense pride in ensuring that all bouquets and floral arrangements meet the highest standards of freshness, beauty, and longevity. Whether you are ordering for your home, office, or as a special gift, your satisfaction with our flowers is absolutely essential to us.
We take great care in packing and transporting all flower orders, but on rare occasions, items may arrive damaged due to unforeseen circumstances. If your flowers or arrangement are damaged on arrival, please notify us within 24 hours of delivery. To help us resolve the issue quickly, take clear photographs of the damaged items in their original packaging and provide a brief description of the issue. This helps us monitor quality and ensure our high standards are consistently met throughout Lewisham.
We guarantee that all our flowers are fresh on the day of delivery. Most flower varieties will remain fresh and beautiful for at least 5 days, provided they are cared for according to the enclosed instructions. Certain delicate varieties may have a shorter or longer lifespan depending on conditions such as temperature and vase water cleanliness. As your trusted Lewisham florist, we hand-select all flowers daily to maximise vase life and customer enjoyment.
If you are dissatisfied with the freshness of your flowers within the 5-day window from delivery or have received the incorrect order, we offer two options upon verification of your claim:
To be eligible for a refund or replacement, please contact us within 5 days of delivery. Photographic evidence and a brief explanation will help us serve you more swiftly and effectively.
Your experience matters to us, and we are always striving to improve our service for individuals, families, and businesses across Lewisham. If you wish to submit a complaint, please reach out to us with details of your concern, including the order reference and delivery date. Our team takes all feedback seriously and will respond in a timely manner. We aim to resolve all issues promptly and to your satisfaction, reflecting our commitment as a reliable local florist.
Lewisham Flowers is proud to support our local community, delivering fresh flowers to homes and commercial addresses throughout Lewisham and surrounding areas. Our friendly and knowledgeable staff are here to assist with all your floral needs — from everyday arrangements to special occasions — and we stand behind the quality of every bouquet we deliver. Thank you for choosing Lewisham Flowers as your preferred local florist.
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