These Terms & Conditions (the "Terms") set out the basis on which Lewisham Flowers delivers products and services through our online platform and any related communications. By placing an order with Lewisham Flowers, you agree to be bound by these Terms, which are applicable to all customers in Lewisham and the surrounding areas. We recommend reading these Terms carefully before ordering our flower delivery services online.
Lewisham Flowers provides flower delivery services across Lewisham and its neighbouring areas. To place an order, customers should select products through our online store, provide accurate delivery details, and complete checkout. All orders are subject to acceptance and availability. After your order is placed, you will receive a confirmation notification summarising the order details.
Our team will process your order in accordance with the delivery date requested, subject to availability of the flowers, floral products, or arrangements. Orders are only confirmed once payment has been received and you have received an order confirmation from us. Lewisham Flowers reserves the right to decline or cancel an order at our discretion, for example, due to unavailability of specific flower varieties, unforeseen circumstances, or where we suspect fraudulent activity.
Whilst every effort is made to deliver exactly what you order, the nature of fresh flowers mean occasional substitutions may be necessary. In instances where specific flowers or colours are not available, Lewisham Flowers reserves the right to substitute with products of equal or greater value, maintaining the overall style, quality and theme of the arrangement. We will endeavour to inform you of significant changes, especially for bespoke or large orders, but minor substitutions may occur without notice, where necessary for freshness or supply reasons.
Lewisham Flowers delivers to addresses throughout Lewisham and the surrounding localities. We endeavour to deliver your flowers on the requested day and within any indicated time slots, but delivery times are estimates and cannot be guaranteed. In case of disruption owing to traffic, adverse weather, or other errors beyond our control, Lewisham Flowers will not be liable for any late or failed deliveries but will always aim to resolve issues quickly should they occur.
Customers are responsible for providing accurate delivery details. If no-one is present at the address to receive the delivery, our couriers may leave the flowers in a safe location, with a neighbour where possible, or follow specific instructions provided at checkout. We cannot accept liability for failed or delayed deliveries resulting from inaccurate or incomplete information supplied by the customer.
Payment for all orders must be made in full at the time of placing your online order. We accept a variety of secure payment methods including major credit and debit cards. Payment must clear before an order is processed. By entering payment details, you confirm you have authority to use the payment method provided.
Prices are shown in pounds sterling and are inclusive of VAT where applicable. Lewisham Flowers reserves the right to adjust pricing or correct errors at any time, though you will only be charged the amount agreed at the time your order is confirmed.
If you wish to cancel or amend your order, you must notify Lewisham Flowers as soon as possible. Cancellations and changes can only be accepted before the order has been processed and dispatched, in accordance with the following terms:
Where a cancellation is accepted under these Terms, you will receive a full refund using the same payment method. If products have already been dispatched or delivered, refunds may be limited or unavailable. Your statutory rights regarding faulty or misdescribed products are not affected by these Terms.
If you have not received your flowers as expected, or if there are any issues with the products delivered, you must notify Lewisham Flowers within 24 hours of the expected delivery time. We will investigate and may, at our discretion, offer redelivery, replacement, or refund. Claims regarding quality or freshness must be supported by photographic evidence where possible.
Lewisham Flowers is committed to delivering high-quality, fresh flower arrangements. Instructions for care are provided with all deliveries. Customers are advised to follow all guidance for maintaining the product at its best upon receipt. Lewisham Flowers cannot be held responsible or liable for deterioration due to incorrect handling, storage conditions, or failure to follow care instructions after delivery.
Lewisham Flowers will make every reasonable effort to ensure your order is fulfilled to a high standard. However, to the maximum extent permitted by law, we are not liable for:
Our liability for any claim arising from your order will be limited to the amount paid for that order. Nothing in these Terms shall limit Lewisham Flowers’s liability for death or personal injury caused by negligence, fraud, or any matter where it would be unlawful for us to exclude or restrict liability.
We respect and protect your personal information in accordance with UK data protection laws. Personal data is only collected and processed as necessary to administer your order, provide services, and comply with our legal obligations. We do not share your details with third parties except as required for the provision of delivery services or where required by law. For more information, please refer to our separate Privacy Policy.
All images, designs, content, and branding featured on Lewisham Flowers’s online platforms remain the intellectual property of Lewisham Flowers or our respective licensors. Customers may not use, copy, reproduce, or modify any part of our website or its content without prior written permission.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes arising from these Terms or your use of the Lewisham Flowers online delivery service.
Nothing in these Terms affects your statutory rights as a consumer.
These Terms & Conditions apply to all individual customers using Lewisham Flowers’s online flower delivery service in Lewisham and surrounding areas, including but not limited to Catford, Deptford, New Cross, Hither Green, Brockley, and Forest Hill. Where specific arrangements are made for commercial accounts, events, or weddings, additional terms, or bespoke contracts may apply.
Lewisham Flowers reserves the right to modify or update these Terms & Conditions from time to time, with or without advance notice. Any changes will be effective immediately upon posting to our website or online store. We recommend reviewing these Terms regularly to stay informed of any changes affecting your rights or obligations as a customer.
If you have any questions regarding these Terms & Conditions or need assistance with your order, you are invited to use the contact mechanisms provided on our website. We aim to respond to all queries promptly and resolve any concerns to your satisfaction.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Lewisham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Lewisham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
